View Rooms & Suites The Westin New York Grand Central is a stunning hotel in the heart of the city, located near Bryant Park, the Empire State Building and Museum of Modern Art. Stayed for 3 nights in May, our room was on the 7th floor and was very clean. I checked in with my son. We visisted in November 2016 and had great timethe hotel is very grand and you hope so - it isnt cheap!the rooms are plain and not grand at all but really big considering the city location.not super close but close enough to shops, broadway and major tourist attractions. Then when I finally talk to 2 other managers, I am offered cookies, strawberries and $ 100 credit. On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Recommended tips after hotel check-in: 1. They only … Then I got a rash on my legs. We do apologize that your experience was less than flawless. In a follow up email upper management denied my allegation after 'inspectors' saw no evidence of bugs 28 hours later. We appreciate your business and look forward to welcoming you back soon for another revitalizing stay.Be Well,Colleen SentersGeneral Manager, the location was excellent for our four night visit. $75.41. Will never stay here again.More. Dear Biggie_d_69,Thank you for being our guest. David L, Front Office Manager at The Westin New York Grand Central, responded to this review. We do not have any bed bug reports for The Westin Park Central, Dallas, Dallas, TX below. Our location was great as it was a short walk to Grand Central station, Times Square and much more. more. The next day, his finger was swelling. Now $181 (Was $̶2̶4̶9̶) on Tripadvisor: The Westin New York Grand Central, New York City. TeamMarriott, Manager at The Westin New York Grand Central, responded to this review, The Westin New York Grand Central Features. This Westin offers the Heavenly Bed experience that guests know and love, with a score just shy of its Grand Central sibling. We stayed here for 4 nights and the hotel was ideal for us. Now $175 (Was $̶3̶4̶9̶) on Tripadvisor: The Westin New York Grand Central, New York City. The worst management, no loyalty to guests who have been loyal. I would be interested to look further into detail in your stay. We would visit both again. I am a Platinum Elite Member, the 2nd highest tier. The Westin Crown Center, Kansas City is clear. Hello Cosmopolitan41327,Thank you for taking the time to write your feedback regarding your recent stay at our property. It must be such a bad infestation that In ONE NIGHT they could make their way into our luggage. Probably wouldn’t stay here again though. Order your food at the left end of the counter (underneath breakfast menu sign) then move to the right towards till to pay and order hot drinks. Refuel with an energizing snack or freshly-prepared meal from the comfort of your guest room at any time. 3. COVID update: The Westin New York Grand Central has updated their hours and services. Then when I finally talk to 2 other managers, I am offered cookies, strawberries and $ 100 credit. View other locations in Atlanta, Georgia - USA So stuck in room all day with a 9 year old, swollen all over. Will never stay here again. The Westin New York Grand Central . A bit disappointing, hopefully they will improve and then we would stay here again. The noise level is very low. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Only one elevator working for most of stay; therefore could (literally) take 30-45 minutes to get from our floor to lobby.We were forced to pay for a "package" that we never used and was therefore a waste of money.Tub didn't drain well making showers unpleasant. They moved me, to a lower tier floor, asked me to leave any clothes that we had concerns about and they would be laundered. I finally get a call at 4:30 pm-rude "manager". You can read some of the stories on bed bud registry HERE. Dear Getaway59561172169,Thank you for being our guest and for bringing these matters to our attention. I called Starwood corporate and they were just as useless. TeamMarriott, General Manager at The Westin New York Grand Central, responded to this review, Review collected in partnership with this hotel. Icon Color & Report Disclaimer. Taxes and fees that are shown are estimates only. The hotel was well placed for us within the city. No excuse about no have a place to work out. Review tags are currently only available for English language reviews. I now see that this has happened to other customers. There was nothing going on to differentiate the property, so if the location is convenient for you, and you're looking for SPG points, go for it. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Then I got a rash on my legs. They work tirelessly to provide the best service, down to the smallest detail. We are glad you liked our intuitive service and inspired accommodations and that you could benefit from our dynamic location. Pick up the mattresses in the rooms and look under it. Checked the sheets, mattresses, and all was clear! Please see our partners for more details. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. People can use this free resource to avoid bringing home an unwanted souvenir. the concierge was very helpful explaining the metro ticket system.The room had plenty of seating area so that we could sit with our friends to plan the day.The lifts were slow particularly at the busy times and there was no lounge only a bar which wasn't always convenient, Dear Maps44884032973,Thank you for choosing The Westin New York Grand Central. In a follow up email upper management denied my allegation after 'inspectors' saw no evidence of bugs 28 hours later. Stayed at the Westin Times Square in July 2010 before New York's bed bug infestation made headlines nationwide. See 5,082 traveler reviews, 1,409 candid photos, and great deals for The Westin New York Grand Central, ranked #288 of 507 hotels in New York City and rated 4 of 5 at Tripadvisor. We stayed at the Westin (Grand Central) for 2 nights - 8/21 & 8/22. Very surprised that the hotel didn’t do family rooms with a double & 2 singles. The next day, his finger was swelling. This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Discounts, daily and monthly rates are available at selected locations. The Westin New York Grand Central: Bed bugs and HORRIBLE TREATMENT - See 5,082 traveler reviews, 1,195 candid photos, and great deals for The Westin New York Grand Central … I have stayed at this hotel before, 3 times this year alone. The Westin New York Grand Central essentially told me, a platinum guest, that I had made this up. We look forward to welcoming you again soon.Be Well,Colleen SentersGeneral Manager, This is the version of our website addressed to speakers of English in the United States. I stayed at this hotel, The Westin, in Charlotte, North Carolina on the night of October 18, 2014. Only let down was there were 2 double beds and we have teenage children (boy & girl) (16 & 17) who are step siblings so I had to sleep next to my daughter and my wife with her son as they refused to share a bed which was understandable. I am sorry to hear of the issues you encountered due to the noise. I returned to New York for business on September 14-16. Ask Hhb4162 about The Westin New York Grand Central, Ask emma t about The Westin New York Grand Central, Ask Biggie_d_69 about The Westin New York Grand Central, Little noisy and smaller than Times Square location, Ask yay4naps about The Westin New York Grand Central, Ask Alandmw63 about The Westin New York Grand Central, Ask Jack S about The Westin New York Grand Central, Hotels near The Westin New York Grand Central, 3-star Hotels in Times Square / Theater District, Times Square / Theater District Luxury Hotels, Romantic Boutique Hotels in New York City, Hotels near Grand Central – 42nd St Station, Hotels near 42nd St – Bryant Park Station, Hotels near Vernon Boulevard – Jackson Ave Station, Hotels near 34th St – Herald Square Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near State University of New York College of Optometry, Hotels near DeVry College of New York - Midtown Manhattan, Hotels near American Academy of Dramatic Arts, We compared the lowest prices from 14 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 9 websites. Even more shocking, was the treatment the customers got when they complained about bed bugs to Westin management. No apology was made. Location is ok, about a 20 minute walk to Times Square and right next to the Chrysler building. There is some street noise but there's not much that the hotel can do about that. This Lodging Facility has not yet been contacted by Bed Bug Planet SM sales personnel. I finally get a call at 4:30 pm-rude "manager". Our Westin Heavenly Bed® with luxurious down comforter and Westin Heavenly Bath are guest favorites. Again, thank you for choosing us, and we wish you the best on your future travels. Westin Park Central Hotel 12720 Merit Dr, Dallas, TX The first time we had a corner suite which was amazing! The reaction was pretty severe with my hand being swollen from bite. The hotel is conveniently located and although is always booked, is usually pretty … TeamMarriott, General Manager at The Westin New York Grand Central, responded to this review, Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review, Review collected in partnership with this hotel. I stayed in a suite in the 2500 floor. Please feel free to email me at westinnewyorkgrandcentral@starwoodhotels.com.Thank again for your feedback and I look forward to hearing from you. Please accept our apologies for the problems you experienced. The Westin New York Grand Central essentially told me, a platinum guest, that I had made this up. 212 East 42nd Street. Not an ideal situation!! I booked this hotel as a package deal with Virgin Holidays for myself, sister and younger brother. Otherwise, you're not missing out on much. DO NOT STAY HERE! All the best. I contacted the front desk and expressed my concern. The next morning, he had a rash on his hand and his finger was even more swollen. Give the reports on this site, I thought it wise to inspect my room in detail. The Westin New York Grand Central, New York City Picture: Bug bites from my stay - Check out Tripadvisor members' 92,282 candid photos and videos of The Westin New York Grand Central The next day, by 1 pm., I have not heard anything. There was also a rash on his face and his upper arm. This gym has it all treadmills and weights, among other things. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. With our thoughtful amenities, inspired accommodations and outstanding location, we take pride in providing our guests with everything they need to explore and enjoy the Big Apple! Great location close to the ball park and convention center. I have stayed at this hotel before, 3 times this year alone. The next day, by 1 pm., I have not heard anything. Good breakfast available next door (turn left out of main entrance on 42nd street) Sandwicherie - breakfast muffins with egg/bacon/cheese (or sausage) or omelette with 3 choices of fillings were delicious. Open for breakfast, lunch … If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The rooms are a good size with sofa and chair and a huge king size bed!There are plenty of local places to get breakfast and some good eating places without having to walk too far, Dear Climber48299281683, Thank you for being our guest at The Westin New York Grand Central. Ask Cosmopolitan41327 about The Westin New York Grand Central, Ask 255dannyh about The Westin New York Grand Central, Ask Climber48299281683 about The Westin New York Grand Central, Ask Getaway59561172169 about The Westin New York Grand Central, Ask MaccaEngland about The Westin New York Grand Central, Ask Maps44884032973 about The Westin New York Grand Central, Hotels near The Westin New York Grand Central, The Leading Hotels Of The World in New York City, Hotels near Grand Central – 42nd St Station, Hotels near 42nd St – Bryant Park Station, Hotels near Vernon Boulevard – Jackson Ave Station, Hotels near 34th St – Herald Square Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near State University of New York College of Optometry, Hotels near DeVry College of New York - Midtown Manhattan, Hotels near American Academy of Dramatic Arts, We compared the lowest prices from 5 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, La Quinta Inn & Suites by Wyndham New York City Central Park, We compared the lowest prices from 7 websites. I contacted the front desk and expressed my concern. Exterior Wall and Driveway No matter the reason for your stay in New York City, you'll find that our upscale hotel meets your needs. 404-365-0065 3391 Peachtree Road NE Atlanta GA 30326. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If the hotel is a real dump (yes, you can tell by reviews and often the … We have noted your feedback regarding our restaurant and overall appearance, and will share it with our entire team so we can improve going forward. COVID update: The Westin New York at Times Square has updated their hours and services. Hello yay4naps,Thank you for taking the time to review our property. They did not even comp me a cup of coffee let alone dry cleaning bills from all our clothing and luggage nor doctor visits. 2. We have everything you need to make each moment of your Clearwater escape memorable. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. On reporting the issue, they have promised to get back on "further actions" to be taken and that they will quarantine the room. Nestled right next to Grand Central Station, we offer travelers unparalleled access to the terminals, shops and restaurants of this New York City icon. 300 reviews of The Westin New York Grand Central "Well well! Usual toiletries in bathroom - shampoo/conditioner/soap and body lotion (nice smell). Both rooms were clean and roomy. I now see that this has happened to other customers. Please rest assured knowing your feedback has been shared with our associates to guarantee we continue to offer revitalizing accommodations and intuitive service to all our guests. Review tags are currently only available for English language reviews. I am a Platinum Elite Member, the 2nd highest tier. Coffee machine with supplies of Starbucks coffee filters and cardboard cups which were replaced each day. Great place to stay. We came home with bed bugs. No destination fees. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. (A friend of mine and her 3 kids were attacked at a very upscale Disney World hotel - which took care of it immediately.). You can read bed bug comments on Trip Advisor HERE. No apology was made. I can't go anywhere, its winter and they have my son's coats. We would like to regain your trust and hope you will give us another chance in the future. These insects are sneaky little devils. We do not have any bed bug reports for The Westin Crown Center, Kansas City, Kansas City, MO below. The worst management, no loyalty to guests who have been loyal. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. The Westin Philadelphia 99 S 17th St, Philadelphia, PA. Westin Seattle 1900 5th Ave, Seattle, WA. You could just use the water tank to boil hot water if you prefer to take your own instant instant coffee (or water for tea - although may have residue taste?). The next morning, he had a rash on his hand and his finger was even more swollen. Free shipping File a new bed bug report at this location. They're also a little bigger. They are currently upgrading the front facade so a lot of scaffolding - one of our rooms was situated at the front and we did experience loud banging noises on a couple of nights when it was quite gusty outside which caused the steel pulley ropes to bang against the wall/window - nothing that the hotel could sort really. Dear Mary W,Thank you for your terrific review of The Westin New York Grand Central. I'm sorry you're not satisfied with the outcome. The Westin Convention Center Pittsburgh 1000 Penn Ave, Pittsburgh, PA. Westin Savannah Harbor Resort 1 Resort Dr, Savannah, GA. Westin Peachtree Plaza 210 Peachtree Cir Ne, Atlanta, GA. The room was large and very comfortable. We called before we went to see if they took it seriously, and we could not get in touch with manager, however, as I mentioned, our room was bed bug clean! Thanks for allowing us to be of service, and we look forward to your next visit.Colleen SentersGeneral Manager, This is the version of our website addressed to speakers of English in the United States. Looking for a parking garage near The Westin New York Grand Central Hotel?Parking.com offers several parking locations nearby. Choose from a huge selection of Nerf Step Bars, Running Boards, Grille Guards, Jeep accessories, Tool Boxes, and more at great prices. The Westin Family of Brands includes Westin, Superwinch, Brute, and Few brands and are sold and distributed globally by leading automotive parts suppliers. more. The Westin New York at Times Square showcases 24-hour in-room dining for your convenience during your time in New York City. It was our pleasure serving you, and we look forward to having you as our guest again.Be Well,Colleen SentersGeneral Manager. Very clean place with plenty of seating upstairs. The room it self was great bed and bathroom. Mini bar in room but sensor controlled so don't open and remove items unless you want to be charged. I called Starwood corporate and they were just as useless. They did not even comp me a cup of coffee let alone dry cleaning bills from all our clothing and luggage nor doctor visits. I get the clothes at 6pm. Carefully inspect the hole where the headboard was lifted out of. In fact, I am shocked at all the complaints on these sites on the bed bugs at the Westin New York. This Westin doesn’t have the same quality as the typical Westin brand would offer. Stayed at the hotel 12/25-12/27 and found no traces of bed bugs. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hairdryer also supplied in bathroom - plug in one not attached to wall type. There was also a rash on his face and his upper arm. Eve the concierge was excellent with Big bus deals and answered any questions we had. So I don't know what it was like before but you can Priceline this shit for pennies on the dollar. Dear Jack S,Thank you for being our guest at The Westin New York Grand Central. The Resteraunt next door was very good the waitress was friendly. Brigitte24, Manager at The Westin New York Grand Central, responded to this review. Find what drives you at The Westin New York Grand Central, an inspiring hotel located in the most inspiring city of them all. I will certainly ensure that your feedback is communicated our Management team so that they may address it. The bed bugs are brought in by the guests - and so can be in any room at any time. It is rewarding to know you had an outstanding stay and that our team left a great impression. I've stayed at the Westin in Times Square, and surprisingly, their rooms are more quiet. Review of The Westin New York Grand Central Reviewed June 7, 2018 WARNING-This hotel has bed bugs! We had no issues with the lifts - all working fine and no waiting time. We remain available to you if there's anything else we can assist with or if you have any further concerns. Hotel staff were professional, courteous and very helpful (to 2 English visitors, never been to New York before). Reception staff in the main pleasant enough particularly during check in/check out - special mention to the porters and concierge who were extremely helpful and friendly. The Bed Bug Registry is a website where people can report their sightings and experiences. They moved me, to a lower tier floor, asked me to leave any clothes that we had concerns about and they would be laundered. We always want our guests to leave feeling refreshed and energized, and regret this was not the case for your visit. WARNING-This hotel has bed bugs! WARNING-This hotel has bed bugs! Be Well,Colleen SentersGeneral Manager, The hotel is well placed for Empire State Building, near grand central station so you can get the subway to other areas.They provide shampoo conditioner soap and body lotion and also 2 free bottles of water in the fridge every day. Check around the edges of the box springs. So stuck in room all day with a 9 year old, swollen all over. The Westin New York Grand Central Features. New York, New York 10017 USA. I checked in with my son. Find out if Westin New York At Times Square, 270 West 43rd Street, NY, 10036 has an reported bed bug incidents. DO NOT STAY HERE!More. We would definitely go back. The rooms are great size . See 5,081 traveler reviews, 1,409 candid photos, and great deals for The Westin New York Grand Central, ranked #288 of 505 hotels in New York City and rated 4 of 5 at Tripadvisor. However, we're sorry for the inconvenience caused. We had a fabulous stay and would highly recommend, Dear MaccaEngland,Thank you for the detailed review of The Westin New York Grand Central and for recommending us to future guests. I woke up with bed bug bites on my hand and legs. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Colleen SentersGeneral Manager. Thanks again, and we look forward to your next visit.Colleen SentersGeneral Manager. Bed Bug Planet SM Reports Westin Buckhead Atlanta. The bed was on of the most comfortable I have slept in a hotel! I can't go anywhere, its winter and they have my son's coats. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Does My New York City Hotel Have These Pests? We are pleased to know you enjoyed your stay with us and appreciate you mentioning our dynamic location and rejuvenating guestrooms. 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