This article may not be reproduced without the express permission of the author. Hotel housekeeping is shifting hastily, earlier, the responsibility of the housekeeping department was to prepare clean guestrooms on a timely basis but now enormous changes have been made in Hotel Housekeeping. Turn rooms faster, prioritize housekeeping tasks, increase cleanliness scores, foster more synergy between departments and always ensure the guest comes first. Every time we enter a five star hotel, the reason why it still looks new and the same every time is because of the Housekeeping department. Due to the current outbreak of COVID-19, it is important to understand what cleaning operatives can do to help prevent the spread of infection whilst also protecting themselves. php? housekeeping department with other departments. Adoption of toiletry ranges evolved after after research and experimentation. As for operational analytics, the same modern software that will help you automate shifts and staff communications will also allow you to better track cleaning times and more easily identify gaps in performance, floor routes or inventory. DAILENE MAE SANCHEZ Tanza Oasis Hotel and Resort Table of Contents I. Introduction3 II. Hotel Industry Urged to get Technology Up to Speed. Today’s Hotelier is the trusted monthly magazine exclusively serving hoteliers, brought to you by AAHOA, the organization representing the voice of America's hotel owners. One would think that since the development of trends serves to meet guest expectations, enhance service delivery and improve efficiency, the housekeeping department being the largest in virtually all hotel properties, and considering that it is a cost center, not generating revenue, would attract the use of current technologies. Conclusion Modern technology is a driving force behind the overall development and sustainability of many sectors and the tourism sector is one such, which has benefited immensely from the advancement in technology, more specifically the housekeeping operations of hotels. reference. Photo credit: YAKOBCHUK VIACHESLAV/Shutterstock.com. Only then will you take your housekeeping department to the next level and realize financial returns far in excess of any accrued costs. Not only does this streamline room inspections, but errors brought up in online reviews can be traced back to specific team members for precise corrective retraining. I consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized – just like our hearts. Global trends also impacts on the operations of the housekeeping department, as new technologies have and are being developed to improve the overall efficiency of housekeeping operations. Technology has also helped to better manage the housekeeping departments more effectively and efficiently. Technologies significantly affect human resources as well as other areas of the Hotel industry, more so the Housekeeping Department/area. PRINCESS PALLASIGUE . Respondents stated that as the new technology is simple, new hires, especially those who do not have previous hotel or technology experience, can learn quickly. And for the purposes of this discussion, these solutions will be kept bipartisan by not citing specific companies. However, that’s no longer the case. It’s a backbreaking job with wages that are never exceptionally lucrative, so continuing education can go a long way to lifting team spirits. 48 Vitosha Boulevard, ground floor, 1000, Sofia, Bulgaria Bulgarian reg. The latest technological advancements has brought about a change in this department’s work system. ... A water-based cleaning system allows housekeepers to clean most campus surfaces with technology that converts water, ... building occupants are piloting a new Zero Waste Workplace program as part of the university’s ongoing efforts to minimize waste sent to local landfills. This lesson will discuss the benefits of hospital housekeeping and the importance of standards for housekeeping employees. Moreover, a high rate of absenteeism makes shift scheduling more cumbersome than it should be, and increasing employee turnover translates to more lost productivity due to the requirements of onboarding and job shadowing. Millennials are especially fond of this style of self-guided education. D-13023/ 1/ 2/ 2014 Admin II (B) Dated-18th June, 2018 - Open tender for Housekeeping services in DST, Technology Bhavan, New Delhi-16 It eliminates 80% of phone calls between front office and housekeeping departments and creates a motivating environment by fairly spreading workloads among team members (http://www. A host of budget carriers now offer unconventional routes with even more unusual departure and arrival times. entrepreneur. 1 of 3. It covers bedrooms, kitchen, dining,. Of course, because housekeeping is such a labor-intensive job, the department has been somewhat resistant to change. To manage such demands means constantly updated room priority lists and being able to work under tighter deadlines. Sustainable development is the core of environmental technologies. In concluding, the housekeeping department has been impacted by technology in many ways. Even with enhanced back-end systems to hone management of your team, housekeepers still need to be trained, retrained and motivated to perform at their best. Incentivize housekeeping members to present potentially proficient solutions to management – and then reward those employees and implement new procedures accordingly. com/en/index. New Technology in housekeeping department Our Group Our Logo We Will See How Technology Has Transformed Housekeeping It's one way that technology is changing housework -- simply by opening up channels of communication and information for people who need a little help. With every department connected together through HotSOS Housekeeping software, the guest experience benefits from arrival to departure. THE WESTIN PUNE, INDIA INDUSTRAIL TRANING REPORT ABHIJIT. And though Inner Scents- an Australian invention of guest products that have an aromatherapy component to their manufacture. To adopt a new technology in the workplace, employees must learn to operate the technology. The hotel uses 100 percent organic cotton bed-sheets, chemical-free laundry cycles, energy-efficient light bulbs, and palm trees in the lobby with a superb oxygenation rate. Even though there are exceptions and properties with excellent teams in place, for the most part the passion and motivation for going that extra step just isn’t there anymore. But before we dive into solutions, let’s analyze the causes so that you have a broad understanding of what afflicts housekeepers. Not only is seeing a colleague in agony discouraging, but the housekeeper who decides to stay on even with an RSI is likely only to exacerbate the injury to the point where it becomes debilitating. If you haven’t already done so, spend a full shift cleaning rooms to earn credits in order to fully realize the risk of injury these associates face each and every day. − Sheila Perera FIH Glenmor Manager, Gleneagles Hotel. Corrigendum No.1 to T E No. With the use of the computer hardware system, which includes, the keyboard, the monitor, the mouse, and certain pre-installed application into the computer, paperwork and writing may not necessary. Although an established housekeeping standards checklist ensures your hotel remains clean, be open to change. Housekeeping department ensures the cleanliness, safeguarding and aesthetic entreat of the hotel. For eg: the clean Laundry can be packaged in attractive boxes based on the theme of the hotel and returned promptly in minimal duration. SpringerWienNewYork. The core problem is that nowadays the job isn’t seen as part of a career with a clear path of upward mobility. The treatments include; all air conditioning units cleaned and treated with the installation of tea tree oil in the drip pan of the a/c unit, all surfaces in the room treated with PURE clean solution, high ozone shock treatment, PURE shield bacteria barrier, installation in every room of the electronic air purifier and allergy friendly bed encasements. om about different green technology that are being instituted at some hotels. This helps to improve quality and staff morale and the system saves at least two hours every morning by automating the room allocation process at the push of a button. FILE - In this Oct. 4, 2018 file photo, hotel workers … With technology deployment already proving to be exceedingly effective in other departments, it’s time to make it work for housekeeping. By making a conscious effort to reinvest in the professional development of your room attendants, you can fundamentally make a difference in employee engagement levels. Further aggravating this demotivation is the risk of repetitive strain injuries (RSIs). New Developments in Housekeeping Technology for Vacation Rental Professionals With advancements in the areas of communications, GPS, smart home systems and database integration, housekeeping departments are beginning to see relevant technological improvements hit the market. Housekeeping, thus, is an ancillary department that contributes in a big way towards the overall reputation of a property. Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the property secure. Technology has brought a significant change in efficiency and product quality in the housekeeping department. Scholars Of course, these contemporary systems are all built upon integrations for more seamless cross-departmental communications as well as mobile apps to notify housekeepers already on the clock. Hotel housekeeping is shifting hastily, earlier, the responsibility of the housekeeping department was to prepare clean guestrooms on a timely basis but now enormous changes have been made in Hotel Housekeeping. With simultaneous rising labor costs and stubbornly high turnover, hotel housekeeping remains a top challenge facing the industry. She started the association 15 years ago after visiting Europe and learning how hotel quests respond positively to requests for non-daily sheet and towel cycling as a way to save energy and water, and reduce the use of cleaning products. This is not an example of the work written by our professional essay writers. This type of technology also assists with scheduling of housekeeping staff and also to ensure par stock amounts are up to date. At the most basic level, there are mobile apps that can be white-labeled for your organization and used as instructional compendiums for new recruits. They also tend to guests. Next, such add-ons like a forum and internal surveys help to form a community around the app, thereby making every employee feel more a part of the team. Reach out to the managing editor of Today's Hotelier at Because the customer is always right, understanding how the modern traveler judges the efforts of your housekeepers gives us a good perspective by which to decide what course of action you might take to improve internal processes. Key to this pursuit is the deployment of new technologies that can streamline processes and provide the necessary continuing education to keep your team motivated and fully able to handle all responsibilities. Retrieved from http://www. Housekeeping Tech: Old trade, new tricks : Housekeeping is considered as the backbone of the hotel industry. Books and Printed Document: Brewer, P. et al. As should be obvious by now, housekeeping is grueling work. Hence, improving our human capital will in turn have manifold benefits, both direct via improved productivity, for example, as well as indirect through, say, heightened guest satisfaction. Cleaning 12 to 15 guest rooms per day takes its toll after many years on the job, especially when improper techniques or movement patterns are used. By connecting with the property management system (PMS), check-ins at the front desk can instantly be relayed to the executive housekeeper who can then automatically ping his or her team about the updated priority list. Many hotels around the world are applying high technology in many sector of the business. ET Hospitality spoke to several housekeeping heads and industry veterans from various hospitality giants to know how their team is taking care of the current situation. 'Every morning at our front desk you will hear our guest’s remark in wonder over how well they slept last night," general manager Natalie Marquis says. With third-party travel websites playing such a prominent role during the research phase of the purchasing funnel, it’s this customer volatility and peril of negative reviews from housekeeping slips that should make any manager or owner only ever accept flawlessly clean rooms at all times. In contrast to the previous hotels, they used manual handwriting, and that also entails a lot of papers that could possible take up a lot of work space. Today you will find her association's desk cards in hotel rooms across America, suggesting to guests that they help the environment by not requesting daily towel and bed-linen cleaning. Moreover, you may not be able to afford to have a full-time, certified group instructor to lead multiple shifts of workers through a series of exercises right after lineup. com/article/201838 (n. d. ). With advancements in technology and modernisation, the face of housekeeping has changed and is no more considered to be a back-of-the-house department of the hotel. #5 – Embrace Technology … A few trends within the housekeeping department have been identified and are illustrated below. optiisolutions. Key to this pursuit is the deployment of new technologies that can streamline processes and provide the necessary continuing education to keep your team motivated and fully able to handle all responsibilities. New technology, housekeeping among concerns in hotel strikes. Using advanced technology in hotel industry has become one of the new trends in the recent years. Information and Communications Technology (ICT) is one such advancement in technology which has positively impacted the housekeeping department. Hotel operations platform Alice released Alice Housekeeping, a new solution for hotel housekeeping staff that optimizes room assignments and streamlines communication between housekeepers as well as all hotel departments. Because the housekeeping function touches on one of the other biggest areas of opportunity for improvement in hotel guest services, a housekeeping solution deserves a lot of serious attention. A source from the Hotel’s housekeeping operations department also disclosed that all cleaning chemicals are all non-toxic, water-based, hypoallergenic and biodegradable. 17/09/2017 Trends in Housekeeping departments in the hospitality industry 1/6 Trends in Housekeeping departments in the hospitality industry PRINT Published: 3rd October, 2016 Last Edited: 30th November, 2016 This essay has been submitted by a student. FREMONT, CA: Today, hotels have started using technology in every part of their company, starting from ordering room service from smartphones or television to mobile check-ins.Furthermore, the department of housekeeping is also not behind in the run for technology, mainly … 2. This ease of learning reduces the time needed to train front desk employees. Products and Services Offered9. (2010). As with any other area of hotel operations, housekeeping is changing with the times in order to ensure the best experience for employees and guests. However, with the passing time, housekeeping services are increasingly becoming scientific and mechanised and technology has brought a substantial change in efficiency and product quality in the housekeeping department as it leads to a reduction of manpower and time. id=1, 2012). Various types of technologies are being implemented so as to assist a hotel to become more eco-friendly, one such technology which was developed is the first environmentally smart hotel, yes! The term environmental technology is also used to describe a class of electronic devices that can promote sustainable management of resources. It receives data from and updates the PMS, real-time, and is … Housekeeper needs information on a daily and weekly basis in order to closely evaluate the performance of staff and the overall productivity of the department. Leverage Your New Ecosystem. Bunduhn, R. (2010). After all, Ironing board covers which waft with subtle smells of herbs are a part of this company’s line of products along with other products such as pillow inserts. In this article, Umstead Hotel and Spa in Cary, NC in taking as an example for using the latest technology for housekeeping sector in the market. The housekeeping department plays a very important and vital role in the hotel industry, without such a department - lime scale can build up on taps, mold grows in wet areas, bacterial action make the garbage disposal and toilet smell and cobwebs accumulate. For each of the challenges addressed above, thankfully there is now a software or hardware platform that can be utilized. Today there are a number of next-generation technology solutions designed to help ensure that guest rooms are cleaned effectively, and in a timely manner. While the most visible and costly effect of an injury is a leave of absence due to a short-term disability claim along with any subsequent insurance premium adjustments, many staffers might opt to push through the pain as they know their truancy would only distress their coworkers who would have to pick up their shifts. To ameliorate this issue, there are now a few state-of-the-art vendors utilizing motion capture training stations to emulate the role of an instructor. MANE YCMOU -2nd YEAR INSTITUTE OF ADVANCE MANAGEMENT, GOA INDUSTRIAL EXPOSURE TRAINING REPORT ACKNOWLEDGEMENT I would like to convey my sincere thanks to. The solution was designed with direct input from housekeepers and is part of a customizable platform based on department needs. This highly fuelled and fast growing industry needs new trends and technology to strengthen hotel operations. In 1995, he joined the now Deloitte-owned Monitor Company as a strategy consultant, dividing his time between the company’s offices in Hong Kong, London, New Delhi and Paris. Unlike the star or diamond rating systems where all aspects of a property are fairly weighted, guest reviews are more likely to be based on emotional whims. Technology has also helped to better manage the housekeeping departments more effectively and efficiently. Some items that are commonly found in the Housekeeping department are: There are several technologies that have helped to enhance and make the housekeeping department more efficient. Combined together with real-time management, this translates to significantly improved productivity levels as you are able to hone your processes within months of accumulating metrics. Improving Housekeeping Standards . From the housekeeper’s point of view, troubles are also brewing. Technology has brought a significant change in efficiency and product quality in the housekeeping department. Information and communications technology (ICT), is often used as an extended synonym for information technology (IT), but is a more specific term that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals), computers as well as necessary enterprise software, middleware, storage, and audio-visual systems, which enable users to access, store, transmit, and manipulate information. Starwood Hotels & Resorts Worldwide In partial fulfilment Of the requirements in Total Quality Management 12 October, 2010 I. Technology and How It Has Improved Housekeeping Operations. Hotel Housekeeping 5 “I consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized – just like our hearts.” - Sheila Perera FIH Glenmor Manager, Gleneagles Hotel. He can be reached at larry@hotelmogel.com. The highly competitive hotel landscape at present has forced us to reexamine our operations to not only look for added efficiencies but also to see what we can do better. You know up-to-the-minute who has cleaned what room and when, as well as whether any supplementary service requests were inputted. AN ESSSAY ON THE 5 TRENDS IN THE HOUSEKEEPING DEPARTMENT … ■. can use them for free to gain inspiration and new creative ideas for their writing assignments. Many room attendants in North America are immigrants. This information is vital as it allows the housekeeping department to prepare the rooms beforehand and also to ensure that enough rooms are available to meet the demands. As a start, ergonomics training can be added to any white-labeled app in the form of instructional manuals or exercise videos for associates to follow along on their own time as well as information on proper techniques to utilize while performing specific motions related to cleaning a guestroom. Lastly, a problem specific to certain geographic areas and with a greater tendency to occur in housekeeping over any other department is the potential for a language barrier to affect communications. Information and Communications Technology (ICT) is one such advancement in technology which has positively impacted the housekeeping department. Current trends in housekeeping in hotels: 1. https://phdessay.com/technology-and-how-it-has-improved-housekeeping-operations/, Purpose of Evaluating Customer Service Policies. These rehabilitative stretches that promote good posture and join alignment are commonly referred to as ergonomics, and they are what will let your housekeepers truly thrive. Much like the advantages of deploying new software interfaces, the key benefits here are heightened accountability and huge savings in labor costs. Of course, because housekeeping is such a labor-intensive job, the department has been somewhat resistant to change. Miller relayed Drucker’s answer, adding that job descriptions are essential to the foundation of any housekeeping operation. Setting up a list system of daily, weekly, monthly, and seasonally-needed chores will make housekeeping easier. Improving your housekeeping operations (and the guest experience) isn’t just about putting new tech in the hands of your teams, you have to make it available to guests as well. THE HOUSEKEEPING DEPARTMENT; 1.1 ABOUT HOUSEKEEPING. Breaking down the tasks into small steps that can be done in just a few minutes each day will keep the mess under control.Dividing the chores between family members teaches responsibility and makes everyone's life better. -Glenn Haussman. This highly fuelled and fast growing industry needs new trends and technology to strengthen hotel operations. Looking beyond a bolt-on app with plug-and-play functionalities, more advanced systems can be used to teach proper language skills in a hospitality context. todayshotelier@naylor.com to learn more. Signs of poor housekeeping Methods of Improving Housekeeping Establishing a housekeeping program Using one line for multiple telephones, you only need to dial a phone number that only requires three-digits or four which is assigned to every department of the hotel. Technology also refers to the collection of such tools, including machinery, modifications, arrangements and procedures. Once rooms have be cleaned, the information is entered into the Navis Housekeeping Management System which will allow easy access by housekeeping and the front desk department, by doing this both departments are able to know the rooms that are available and also their status. Such platforms act as online access points for standard operating procedure manuals, training videos, assignments, quizzes, company bulletin boards, forums and private messaging. Green Technology is also used to describe sustainable energy generation technologies such as photovoltaic’s, wind turbines, bioreactors and solar systems. These kinds of hardware also help in the strict monitoring of guests reservation which the housekeeping department have access to so that they will be aware of the amount of guests that have made reservations. Using voice artificial intelligence, such platforms can not only correct basic pronunciation mistakes but also help refine conversational abilities to aid in direct interactions with guests. This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key. “Embracing technology in housekeeping is a significantly longer journey than for any department. Using tablet and smartphone technology, the front desk staff can simplify many processes and save time that can be spent in improving guest experience. To learn more about advertising with us, contact Advertising Director John O'Neil at joneil@naylor.com. Company Profile6 III. After COVID-19 has subsided, the housekeeping department will be front and center of the new normal hotel experience. Most of the revenue comes from the rooms in a hotel so it's critical to have a housekeeping team in place. Every time we enter a five star hotel, the reason why it still looks new and the same every time is because of the Housekeeping department. Retrieved from https://phdessay.com/technology-and-how-it-has-improved-housekeeping-operations/, Technology and How It Has Improved Housekeeping Operations. number: 206095338. "AAHOA doesn't just represent the hotel industry, it is the hotel industry." Rooms treated by PureRooms can be sold with a surcharge. ET Hospitality spoke to several housekeeping heads and industry veterans from various hospitality giants to know how their team is taking care of the current situation. It is rightly said that housekeeping is a 24 x 7 x 365 operation. htm. While the morning lineup will forever be a great tool for teambuilding, the daily agenda established therein is obsolete the moment the meeting wraps. ecomall. The Housekeeping Operations Department is responsible for the cleaning and he upkeep of the Hotel’s guests’ areas, to ensure the areas look better, safer and easier for clients/guest to be accommodated. Another innovative way to offer a keyless experience is through fingerprint-activated room … PureRooms prepare and treat guest rooms; the process removes up to 99% of pollutants from the air, to let your guests breathe easy. 'Housekeeping means all activities and tasks which provide for temporary accommodation and stay of guests at the hotel.’ (Dobre, R. 2001).Jobs of hotel housekeeping in high class hotels are arranged through the department of … Housekeeping is what hotels depend on to keep up on regular cleanliness. Fortunately, technologies have now aligned with the physiotherapy community to offer platforms that can train employees on proper corrective exercises that can prevent the onset of an RSI or reduce chronic flare-ups. PureRooms- a new company from the US introduced the group to allergy friendly rooms. While this niche is still in the budding phase, any investment to help your employees with their communication skills will drastically help to increase self-esteem as your team will realize benefits that go far beyond just the job itself. Emphasis on Eco. Housekeeping Tech: Old trade, new tricks : Housekeeping is considered as the backbone of the hotel industry. Not only can a language barrier jumble constructive criticism from supervisors, but it can also interfere with customers interactions if, say, a guest makes a request from a housekeeper while passing through a corridor. This last part is doubly true when managers and senior executives are also actively participating on the app because this type of direct access to the corporate level can act as a form of career mentorship and an incentive against departure from the job. This is all set to be a natural next step for many hoteliers as the digital aspects of a hotel experience become less of a differentiator and more of an expectation. His experience encompasses hotel properties around the world, both branded and independent, and ranging from luxury and boutique to select-service. Hire a subject expert to help you with Technology and How It Has Improved Housekeeping Operations. (2017, Jul 05). Technology can also be referred to as the making, modification, usage, and knowledge of tools, machines, techniques, crafts, systems, and methods of organization, in order to solve a problem, improve a preexisting solution to a problem. When we speak about housekeeping, we think about high staff turnover caused by a repetitive and physically demanding job and pressure to deliver clean rooms quickly at … Save time and let our verified experts help you. Any activities you take to promote your associates’ overall health and wellbeing will not only make them more productive on the job, but they will be thankful for how you are helping alleviate issues that may be affecting their home lives as well. Trends such as new and improved technologies that foster effective communication between housekeeping and all other departments, advanced equipment such as washers that do everything from dispensing of cleaning agents in correct amounts and the correct type of linen, are just a few global trends which have emerged within the housekeeping department. More synergy between departments and always ensure the guest to appreciate the hotel heightened... Self-Guided education that comes to our mind when we talk about the word housekeeping is such a job. Is what hotels depend on to keep up on regular cleanliness comes to our mind when we talk the. 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