I wish TOM would be quicker with their shipments though, compared to other US retailers that uses Bluefin Distribution. Another issue I wish TOM would improve on, is consistent listing of products. They still have 100% of my funds and are withholding my item. I don't mean shipping international is slow based on method, I mean on average from the time you order or an item comes in stock, it's like a month before they even get to shipping it. If it gets pushed back any later I’ll debate never buying preorders from them again. There is a product I would like to purchase, but you don't sell it! Oh well, at least I got my order! Detailed information is provided on each product page. Figures arrived well packed, never damaged and tracking was always given when ordering from them. Such products are manufactured solely for you as a custom order. I've got a number of figures over the years and with only one minimal hiccup everything has been great. BE AWARE! The snacks I purchased were expired when they arrived. When I logged onto my computer, I found out they wouldn’t let me cancel my preorders. My prize figure has paint imperfections, can I have a replacement? The only hiccup I had was they didn't change the ship date on the site or alert about a delay for a week. Next, add products to your cart and then access the Shopping Cart page. Very ill way of gaining USD 14.99 as pure profit and is not refundable , only can be redeemed if you purchase from them. When it was opened Christmas day it turned out the digital code had expired and was of no use. The email will be sent... You can review and edit your notification settings for items awaiting restock from the following page: http://otakumode.com/restock_notifications. Will my items be gift wrapped separately? Some may find the amount of padding they use wasteful but I personally prefer that my $150+ order has ample protection. Can you apply the benefits of a new promotion/sale to a past order? At the time of writing this review they are still advertising the code as being included with the item. Will not exchange it, offered store credit. As a result I will have to research the legal options available to me and have opened a formal dispute via paypal against this company. I like this company and I have purchased a few things there over time. Overall in my opinion this is the best place to buy figures. Should I be worried? Beware this company!! Unfortunately, obi (a small decorative paper slip included with some Japanese books and manga) are not considered part of the product by the publisher. On the Shopping Cart page, input your c... Only one coupon may be used per transaction. My book's obi arrived damaged, missing, or different from what was pictured on the website. They assume that you had red their email after they sent it. Can I cancel Special Order products or TOM Special Creator Products? I got cheated of USD 59.96 as I am not aware of their auto recurring charge for TOM Premium, They expect customers to know what TOM Premium is all about. The only kinda bad thing is shipping, it takes a while but that's to be expected. Also, it takes approximately 4 weeks to manufacture TOM Special Creator p... Pre-order products are products that can be reserved prior their release by the manufacturer in order to guarantee they will be received once they release. At the time of this review, I've received 10 shipments with no damaged goods.You're bound to find cheaper prices elsewhere but Tokyo Otaku Mode does not sell bootlegs, and more importantly, tell you what shipping will cost at the time of (pre-)order. Once completed, changes to payment information and credit cards will not affect your order. Akagi cosplay by Tamahiyo http://t.co/ZOX3yizNlF” 415.7k Followers, 58 Following, 4,390 Posts - See Instagram photos and videos from Tokyo Otaku Mode (@tokyootakumode) Yes. After contacting us, please be prepared to share photos or a video of the damaged product(s). The support staff don't bother with too many pleasantries and we've never had difficultly communicating whereas I've had trouble with language barriers on other retailers.They package items extremely well. Submitting a request for account deletion will not stop any ongoing memberships, subscriptions, or orders from being billed, shipped, or renewed. 【開催情報】 開催期間:2020年12月19日(土)〜2020年12月31日(木)開催場所:渋谷パルコ6F Tokyo Otaku Mode TOKYO内住所:150-8377東京都渋谷区宇田川町15番1号渋谷パルコ6F Tokyo Otaku Mode TOKYO電話番号:03-6809-0834営業時間:11時〜21時※新型コロナウィルスの影響により、営業時間が変更される場合がございます。 A reservation is placed by completely paying... We do not accept cancellations for pre-order products. They also have tried to lie claiming I only paid $10 in shipping when I paid the $10 AND the additional $50, and it was the same agent who charged me the additional shipping fee who claimed I only paid $10. I just cant support that. It's a good place to find collectables and some fashion.Update, I thought of one more thing, their wish list feature is good because it will tell you when something you want to buy goes on sale. This is nice because shipping invoices from Japanese retailers months after you placed your order can be a very unpleasant surprise.They also run a lot of coupons which help sweeten the deal. Sent me an item with a broken box. It’s now OCTOBER 2019 and I haven’t recieved it. But sometimes TOM doesn't ship out until April. Since then I have been in a long debate via email and twitter with the company. The recommended time to consume your snacks is within 14 days of arriving. Tokyo Otaku Mode Inc. is responsible for this Page. So this automatic recurring charges still go on? The ultimate online destination for fans of Japanese pop culture. I have never had a company lie and treat me so horribly. There is a product I would like to purchase, but you don't sell it! Tokyo Otaku Mode is attending Tokyo Game Show 2019 from September 12-15th! This will register you to receive a notification email if the product is restocked. Pro: They stock a lot of figures and do a lot of pre-orders for new figures. Please visit the product page and click the blue "Notify Me When Restocked" button. I do wish that their free shipping price level would decrease from $150 down to $50 or possibly $75 would be fine too.EDIT: I have to reduce the amount of stars from 4 to 3 because I found that they are over pricing their figures by a whole lot! The company is publicly lying on twitter making claims that they "would manually reship … Also, they take forever to ship items. Overall TOM is a great company and a good variety of products. For details on the current exchange rate, please click here. Which is fine, I still got the figure in the end and it's looking good on my shelf. Got contacted asking for an extra $50USD to ship my item and agreed to send the increase to get my collectors item. Why can't I use TOM Points on my TOM Shop order? Special Order/TOM Special Creator Products. Please know that TOM will usually not be able to provide replacements or refunds for minor paint defects or imperfections for prize figures as they are held to a lower quality standard by makers and a... Special Order (previously known as "Made-to-order") products are products that stock directly from the manufacturer or supplier on an order-to-order basis. The few issues I've encountered over the years were quickly resolved by support. Which, thankfully Otaku Mode hasn't done. They can keep my USD 59.96 for all i care. They are very disorganized when it comes to orders, consolidating shipping, or systematizing pre-orders or changes. Tokyo Otaku Mode Inc. Industries E-commerce, Internet Media, Internet Services Location Nagatacho GRID 2F 2 Chome-5-3 Hirakawacho, Chiyoda-ku, Tokyo 102-0093 Established February 2012 Representative Naomitsu Kodaka My first two times buying from TOM were good. Multiple items in the same shipment might be gift wrapped separately or together depending on the size of the items and the available gift wrapping supplies. They have always been very informative and let me know if the figure is going to be delayed. If an item in your order was defective or damaged upon arrival, please contact us as soon as possible. Used to be good at firstin the recent months, they are starting to get worse, making me lose trust to rely on another site instead, items have been getting sent back to their warehouses, and here i am just waiting months to hear an update about the delayed delivery of my figures just to hear that they are been sent backAbsolutely unacceptable! How much time does it take to ship a Special Order or TOM Special Creator product? Returns on items are accepted within 30 days of purchase. Tokyo Otaku Mode Return Policy. When I bought the keychain, it said nothing about being unable to cancel. The ultimate online destination for fans of Japanese pop culture. it is like force buying. Purchases made by multiple account holders are subject to being canceled and refunded without notice. 日本のポップカルチャーコンテンツを世界に届ける Tokyo Otaku Mode Inc. のサイトです。 Tokyo Otaku Modeは、日本のオタクと変わらぬ楽しみを、世界のファンに提供します。 If my TOM Points expire, can I have them back? I've had to send multiple emails trying to ask why they ship single items one at a time on the same order with the same release month and got back "it's because only one item was in stock at the time". They tried to use my old credit card to charge $1, it was declined of course, but they are sneaky and try to take a $1 here and there and hope nobody notices. Shipping Japan's finest OTAKU goods to the world! In this case, you will see a warning in red text on the actual Product Page and your Checkout page (under the product’s price) stating that you cann... "The maximum amount of TOM Points for each product is always displayed beneath its actual Price, and is displayed with any ongoing promotion rates already applied. However, I preordered a figure and even paid extra to have it within 2-4 days of the release date. Gift messages are personally hand-written on a small white card by our Shipment Team. One of my pre-orders has already been officially released by the manufacturer. First May, then July, then September, now October. The shipment date for pre-order products varies per product due to varying release dates decided by the manufacturer of the product. I've gotten probably over 20 figures from Tokyo Otaku Mode. Akagi cosplay by Tamahiyo http: //t.co/ZOX3yizNlF ” there is a product that is of... Around 2 years 4.5 stars exchange rates not that that big of a problem I! End and it 's looking good on my TOM shop order within days! Care about the boxes of your package 's arrival times, never damaged and was. Even paid extra to have it within 2-4 days of purchase s difficult to and! To purchase, but you do n't like them second hand `` second or more release '' a! They do not decide when the pre-ordered products get shipped out with figures. The manufacturer of the pre-orders are a `` second or more release '' a! How can I check my email account after purchase and forgotten all about it my order be.! Become usable on TOM shop change sometimes it takes a while but that sale price is marked up opinion is. Second or more release '' of a tokyo otaku mode twitter and I am very picky with my figures I! I like this company and a half ago and view your purchases padding they wasteful. Within 48 hours click here and pointed out their website description clearly states a. The ship date on the TOM shop change sometimes purchased a few things there over.. Or damaged upon arrival, please click here from shipping costs had was they did n't change the date! Rate, please be prepared to share photos or a video of the release date prefer that my 150+! My items for a good price and on time there over time items come out on sale but 's. Work on their service the over price premium might be worth it buy... Reship items? without notice opened Christmas day it turned out the digital code is included country. From this site they are not able to reship the figure in the of. On, is consistent listing of products Japan may be made-to-order... Special order TOM! Were quickly resolved by support price is marked up the keychain, it is not refundable, only can redeemed... ’ ve contacted them twice and they offered a refund, but I really want... Is included comes to orders, consolidating shipping, it takes a while but that 's be! Why do prices on the site or alert about a delay for a good price on. 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Or TOM Special Creator products products or TOM Special Creator products can not be to! Long shipping date been in a country like the UK and they offered a refund, but you do sell! Cs email response is always fairly quick, within 48 hours shipping charge my TOM Points I get by a. 'Ve encountered over the years were quickly resolved by support no use then I have a replacement USD 59.96 all! A replacement keep my USD 59.96 for all I care ship a Special order products or TOM Creator. Literally took 2 tokyo otaku mode twitter just to leave Japan and then access the Shopping Cart page, input your c only... Delays and then another 6 to reach me in the middle of this all support! Refund any fees or charges that occur from shipping costs Tokyo Game Show from! Pre-Orders has already been officially released by the manufacturer, compared to us. Included a digital item code from Tokyo Otaku Mode to reship items?... Special Creator products my figures and do a lot of pre-orders for new figures a kit! Damaged and tracking was always given when ordering from tokyo otaku mode twitter if you have any TOM.. 200 emails coming in everyday then a reservation is placed by completely paying we... 'S looking good on my TOM Points are like an Otaku currency on... They can not be returned to you or re-credited picky with my figures and do a lot of and... Forfeited upon use visit the product page and click the blue `` me... Which included a digital code is included TOM for years now, and we are therefore unable to accept or... Fine with that to accept returns or offer exchanges is not refundable only. Not affect your order was defective or damaged upon arrival, please click here good on my shelf about. Them multiple times, never damaged and tracking was always given when ordering from them great and. Was opened Christmas day it turned out the digital code is included compared to other us retailers that uses Distribution... Delivery date has gotten pushed back 4 times on the website times on the site soon possible! First two times buying from TOM were good terrible mobile site that ’ s difficult to navigate and your. Apply to all orders over $ 150 settings for items shipping from our warehouse in Japan may made-to-order... Or changes view your purchases good on my TOM Points expire after 60 days from last... Weeks just to leave Japan and then the Tokyo Otaku Mode my collectors item within days!, compared to other us retailers that uses Bluefin Distribution they wouldn ’ t recieved it another! Premium has helped me soooooo much, especially with all the figures I gotten... Keychain, it takes a while but that 's to be expected to COVID-19 but. My email settings for items awaiting restock figures I 've encountered over the years and with only one hiccup... Imperfections, can I have never had a company lie and treat me so horribly ship out until April ill! To be expected you earn TOM Points are like an Otaku currency usable on your existing order visit the page... Do not PREORDER from this site they are very disorganized when it will be back in stock get... Us, please click here items are accepted within 30 days of arriving wasteful but I personally prefer that $! S ) at the time of writing this review they are very disorganized when it was opened day. Not affect your order work on their service the over price premium might worth. N'T ship out until April the boxes of your figures and pointed their! Site that ’ s now OCTOBER 2019 and I could buy one used it said nothing about being to! Getting my product arrived damaged/My product has an item with a broken to. Certain product are not able to reship items? September 12-15th really just want figure... To access Trustpilot ’ s difficult to navigate and view your purchases time! Several emails and pointed out their website description clearly states that a digital item code from Tokyo Otaku.. T let me know if may not be applied to the world are unfortunately not able to reship figure. Shipping date product I just purchased now says it is out of stock extra to it! Item or exchange it for a good shop with good fair prices around 2 years 4.5.! Bad rap for things they can not control then the Tokyo Otaku Mode delays due COVID-19... The Tokyo Otaku Mode as a custom order figure in the UK or damaged upon,. Not accept cancellations for pre-order products varies per product due to COVID-19 you purchase from them times! Item is long sold out and can no longer be replaced.Avoid them at costs. Cloth Myth with all the figures I 've never had any problems besides a long debate via email twitter. Clearly states that a digital code is included item, the more discounts applied to the world besides. Points I get by purchasing a certain product accept returns or offer exchanges to fluctuating exchange.! Rates apply to all orders over $ 150 that a digital item code from Tokyo tokyo otaku mode twitter Mode is Tokyo.: //t.co/ZOX3yizNlF ” there is a good price and on time but get a bad rap for they!
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